Frequently Asked Questions
Download the INMOTION APP from Google play store or App Store, then sign up with phone number, email, verification code and password.
Connect the APP to check the vehicle condition. If the APP diagnose show the vehicle in good condition, the next step is upload the log file.
Run the APP diagnose first then long press the diagnose button to enter the online mode.
Open Settings ---About, then you will see the APP version
Open the App, go to Me -- My Vehicles, then enter the serial number of your vehicle.
You didn’t open the network connection. You disabled the Bluetooth on the phone.
First, please make sure that your email address is correct and available, If everything is fine but still cannot get the code , you can contact us directly to get the code to register.
First, connect your vehicle to phone, then check if it is in Transportation Mode or has been locked.
Please check if cable is disconnected from the battery switch.
Please open the outer casing of the vehicle and check if the motor shaft is loose. If yes, just firmly tighten it. If there is any fracture on the motor shaft, then you have to replace the motor.
The wheel will tilt back and you will hear the safety alert when ride exceeding the speed limit.
You can lock or unlock the vehicle with the INMOTION App, please perform the vehicle owner authentication. The vehicle will be disabled after locking and you will hear the alert "no moving" while moving it.
No, it is easy to assemble after taking 5-10 minutes to read the user manual and follow the step-to-step to assemble the vehicle.
The applicable period for the Limited Warranty begins from the later of either: (i) the original purchase date of the Product from an authorized INMOTION Distributor or Dealer; or (ii) the activation date of the Product through the INMOTION App, and applies to the Product in the following ways: Vehicle Body / 1 Year • Hub Motor • Controller Assembly • Handlebar • Stem • Dashboard • Drum Brake • Front Fork Assembly.
30 days after the receipt of your package for Amazon US orders. For other orders, please consult your local dealer.
The serial number will be labeled on the outer carton. Also, you can find it on the main body of the vehicle.
User Manuals
| File Name | Last Modified Time | Download |
|---|---|---|
| INMOTION V12 User Manual | 03/15/2022 | |
| INMOTION V11 User Manual | 03/15/2022 | |
| INMOTION V10 User Manual | 03/15/2022 | |
| INMOTION V8 User Manual V20210924 | 03/15/2022 | |
| INMOTION V5 User Manual | 03/15/2022 |