Product Support of Electric Scooter

Frequently Asked Questions

1. How to create an INMOTION App account?

Download the INMOTION APP from Google play store or App Store, then sign up with phone number, email, verification code and password.

2. What should we do when the vehicle says "please repair"?

Connect the APP to check the vehicle condition. If the APP diagnose show the vehicle in good condition, the next step is upload the log file.

3. How to do the online remote diagnose?

Run the APP diagnose first then long press the diagnose button to enter the online mode.

4. How to know the APP version is the latest?

Open Settings ---About, then you will see the APP version

5. How to verify as the vehicle owner?

Open the App, go to Me -- My Vehicles, then enter the serial number of your vehicle.

6. Why cannot connect to INMOTION APP? The app show the connection failed.

You didn’t open the network connection. You disabled the Bluetooth on the phone.

7. Why you didn’t receive the verification code through the email?

First, please make sure that your email address is correct and available, If everything is fine but still cannot get the code , you can contact us directly to get the code to register.

1. Can it be documented on a plane?

No, a laptop battery is the biggest battery allowed on a plane. You can't check it either.

2. Is there any overcharging problem?

S1 is built with smart battery management system including overcharging protection. But we suggest that do not leave the scooter plugged in all the time.

3. Can the battery on this model be replaced when it dies?

Yes, the battery can be replaced, but please use the INMOTION battery only.

4. Would this be ridable in winter if there are patches of snow or ice?

Riding on ice wouldn’t be safe. Snow could possibly cause damage.

5. How is it riding in the rain?

We do not recommend riding in the rain. Braking distance will be extended in wet weather, please drive carefully. The S1 electric scooter's main body is IPX5 waterproof, the batteries and controller are IPX7 waterproof, can support a short-term drive in the light

1. Is it hard to assemble?

No, it is easy to assemble after taking 5-10 minutes to read the user manual and follow the step-to-step to assemble the vehicle.

1. What’s the limited 1 year Warranty include?

The applicable period for the Limited Warranty begins from the later of either: (i) the original purchase date of the Product from an authorized INMOTION Distributor or Dealer; or (ii) the activation date of the Product through the INMOTION App, and applies to the Product in the following ways: Vehicle Body / 1 Year • Hub Motor • Controller Assembly • Handlebar • Stem • Dashboard • Drum Brake • Front Fork Assembly.

2. What is the return policy

30 days after the receipt of your package for Amazon US orders. For other orders, please consult your local dealer.

3. Where can I find the serial number?

The serial number will be labeled on the outer carton. Also, you can find it on the main body of the vehicle.

User Manuals

File Name	Last Modified Time	Download
INMOTION S1 User Manual	03/15/2022	PDF

Tutorial Videos

INMOTION S1 E-SCOOTER | INDUSTRY-LEADING, LONG-RANGE, DUAL SUSPENSION, ETC

INMOTION S1 SCOOTER UNBOXING & ASSEMBLY

INMOTION L9 E-SCOOTER,unboxing,setup,& test ride of the BEST scooter I've ridden!